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Terms and Conditions

Terms of Use – Website

If you want to ask us anything (whether about our products and services, this website, any of our terms and conditions or otherwise), then please contact us.

These website terms and conditions of sale ("Website Terms") apply to your use of Mobility Direct Northern Ireland website at (the "Website"). You must read these Website Terms carefully, and we recommend that you print and keep a copy for your future reference. By accessing, browsing, using or registering with the Website, you confirm that you have read, understood and agree to these Website Terms in their entirety. If you do not agree to these Website Terms in their entirety, you must not use this Website.


Security on

You are responsible for maintaining the confidentiality of your password and account and any activities that occur under your account. Mobility Direct Northern Ireland shall not be liable to any person for any loss or damage which may arise as a result of any failure by you to protect your password or account.


Cookies uses cookies. We use them to keep you logged in and to automatically remember items in your shopping cart. This allows us to offer you a better experience on our website. We assure you that the information gathered by these cookies is never shared with third parties.


Privacy Policy

The personal information that we collect about you (e.g. your e-mail address), allows us to keep you up to date on our latest mobility items, special offers, or on our new products.

Mobility Direct does not disclose buyers’ information to third parties other than when order details are processed as part of the order fulfilment.



The content of (text, graphics, photographs, trademarks, user interface and the site code) is protected by the Copyright, Designs and Patents Act 1988. You are not allowed to copy, reproduce, republish, upload, post, publicly display, encode, translate, transmit or distribute any of this content, unless you were given permission to do so by a member of Mobility Direct.

You may use, download and print content on the Website solely for your own personal use.

All trademarks and trade names are the property of Mobility Direct.


Links to and from our website

Our website contains links to other sites we think you may want to visit. We will not be held responsible for the privacy practices or the content of these websites.

If you would like to link to our website, you may only do so on the basis that you link to, but do not replicate, the home page of our website and you do not alter the content of any of our pages in any way.


Damage to your computer or other device

Mobility Direct Northern Ireland uses reasonable efforts to ensure that this Website is free from viruses and other malicious or harmful content. However, we cannot guarantee that your use of this Website (including any content on it or any website accessible from it) will not cause damage to your computer or other device. It is your responsibility to ensure that you have the right equipment (including antivirus software) to use the Website safely and to screen out anything that may damage or harm your computer or other device. Except where required by applicable law, Mobility Direct Northern Ireland shall not be liable to any person for any loss or damage they suffer as a result of viruses or other malicious or harmful content that they access from or via the Website.



While we make a lot of effort to ensure that the information on our website is correct, we do not warrant the accuracy and completeness of the material from this website. We may change the content of our website at any time without notice. The content of our website may be out of date, and we make no commitment to update it.


Product and service descriptions

We have taken reasonable precautions to try to ensure that prices quoted on the Website are correct and that all products have been fairly described. However, when ordering products or services through the Website, please note that:

  • orders will only be accepted if there are no material errors in the description of the goods or services or their prices as advertised on this Website.
  • all prices are displayed in pounds Sterling inclusive of UK VAT where applicable.
  • packaging may vary from that shown on the Website.
  • the weights, dimensions and capacities shown on the Website are approximate only.
  • whilst we try to display the colours of our products accurately on the Website, the actual colours you see will depend on your monitor and we cannot guarantee that your monitor's display of any colour will accurately reflect the colour of the product on delivery.
  • all items are subject to availability. If we cannot supply you with the product or service you ordered, we will inform you of this and, if you have already paid for the product or service, refund you in full or offer you an alternative product as soon as reasonably possible.


Acceptance of your order

Please note that completion of the online checkout process does not constitute our acceptance of your order. Our acceptance of your order will take place only when we dispatch the product(s) that you ordered from us.

If you supplied us with your email address when entering your payment details (or if you have a registered account with us), we will notify you by email as soon as possible to confirm that we have received your order.

All products that you order through the Website will remain the property of Mobility Direct Northern Ireland until we have received payment in full from you for those products.

During the checkout process, you will be asked to complete your payment details. All fields indicated as compulsory must be completed. Please note that we will collect and store your information, using an encrypted secure payment mechanism and will only use your information in accordance with our Privacy Policy.


Privacy Policy

All card payments are subject to authorisation by your card issuer and we take payment when we accept your order.


Your right to cancel

If you are a UK/EU consumer, you have the legal right, under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 to cancel your order within 14 (fourteen) working days of placing your order online. Refunds for orders cancelled under the provisions of the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 will be processed in accordance with your legal rights.


Cancellation & Returns Information

  • If you wish to cancel (or are considering cancelling) a product or service you have ordered from us, please be aware of the following terms that apply:
  • If you want to cancel products that are not damaged or incorrectly supplied, then you must inform us of this within 14 (fourteen) working days of placing your order online in accordance with the The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 or otherwise as soon as possible. Products should be returned unused, in their original packaging and in a resalable condition.
  • When returning consignments, all arrangements and costs are your responsibility.
  • If you choose to return any products to us, we will not be responsible for any loss or damage to them in transit and, for this reason, we recommend that you use a recorded delivery service.
  • Any refunds given by us will be made to the debit/credit card account provided when you placed your order and will be subject to our right to withhold amounts for products which are damaged on return.
  • Returning your mobility item order should be agreed with our office beforehand. You can email us or you can give us a call, free of charge, at 028 3754 7920.

This is not intended to be a full statement of all your rights under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and the Consumer Rights Act  2015 Full details of your rights under the the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and the Consumer Rights Act 2015 are available in the UK from your local Citizens’ Advice Bureau or your Local Authority’s Trading Standards Office.


Additional Terms & Conditions - Product Review Guidelines

By accessing, browsing, using, registering or contributing to Mobility Direct Northern Ireland website and any other area of our website where you can post submissions or reviews or ask questions you confirm that you have read, understood and agree to the following terms. If you do not agree to these terms in their entirety, you must not use this website.

Ownership of Submissions

Other than personal data which is subject to our Privacy Policy all comments, blogs, feedback, suggestions, questions, ideas, artwork, images, product or marketing ideas and any other submissions disclosed, submitted or offered to Mobility Direct Northern Ireland on or through the website or otherwise disclosed, submitted or offered by you (collectively, “Submissions”) shall become and remain the property of Mobility Direct Northern Ireland once submitted. You must comply with the content standards set out in these terms. You warrant that you own or have the right to use any Submissions and that your Submissions will comply with these standards and guidelines.

Social networking sites

These terms also govern any Submissions you make on any Mobility Direct Northern Ireland related third party website or page such as our Facebook page, Twitter, YouTube or social networking site. All comments, images, videos and any other type of material posted on any third party social networking site do not necessarily reflect the opinions or ideas of Mobility Direct Northern Ireland and Mobility Direct Northern Ireland is not responsible for any such content. In any event, all material posted on any third party social networking site must comply with these terms and the third party social networking sites’ Terms of Use, as applicable.

Am I eligible to post a Submission?

  • You must be 18 years of age or older
  • Suppliers or manufacturers are not eligible to post a submission


Rules for Submissions

  • Please be polite and only write in English
  • You confirm that the Submission is your own and that the content does not infringe the material, trade marks or intellectual property of others


Submissions should not include

  • profanity, blasphemy, spiteful, racist, sexually explicit, sexually gratuitous or discriminatory comments or content that might be considered to be harassment, abuse or threats against the personal safety or property of others
  • comments about other reviewers or bloggers
  • remarks that repeat criminal accusations, false, defamatory or misleading statements
  • material which impersonates others
  • spam or advertising
  • third party brand names or trade marks
  • personal information about anyone, including yourself, such as phone numbers, postal addresses or credit card numbers
  • HTML code, computer script or website urls
  • availability, price or alternative ordering or delivery information

Mobility Direct Northern Ireland, in its absolute discretion, reserves the right to:

  • not publish the Submission or remove it

Please let us know if you see any Submissions which do not comply with our rules.


Privacy policy

Privacy and security

Respecting your privacy and ensuring the confidentiality of your personal information is critical to us. Our Privacy Policy explains how we collect, safeguard and use your data, and is designed to ensure that we interact with you in accordance with your wishes and in line with current data protection legislation, including the General Data Protection Regulation of May 2018.

Please note that this statement does not extend to websites that are linked to this website. You should refer to the privacy policies of any such websites for further details about their use of your personal information.

What do we mean by “personal information?”

For us, “personal information” means information which identifies you, like your name or email address. Any information that does not identify you is “non-personal information.”

If we store your personal information with information that is non-personal, we will consider the combination as personal information. If we remove all personal information from a set of data then the remaining data will be classed as non-personal information.

General Use Of Your Information

When does we receive your personal information?

We collect personal information about you when you provide it to us. We only collect personal data relevant to the type of transactions you make with Mobilit Direct NI.

For example, when you contact us to purchase an item online or sign up to any of our online content, such as newsletters or competitions, or you telephone, email or write to us, we may receive and retain personal information about you. 

If you engage with our social media accounts, such as Twitter and Facebook, we may receive personal information about you then too. If you use these networks, their privacy policies apply, and we encourage you to read them.

The information we collect is relevant to the type of transaction you are entering into. It may include details such as your name, email address, postal address, telephone or mobile number. 

Payment Processing

When you make a payment online, we do not receive any financial information. This information is transmitted from you to our third party vendors for processing. The third party vendor for the website is Sage Pay Europe Limited. This information is displayed at the time of the transaction.

Sensitive Personal Data

We do not collect “sensitive personal data” about our customers, such as information about your health status, unless there is a clear reason for doing so. For instance, this information is needed when we obtain VAT exemption information in order for us to supply products and services free from Value Added Tax. Clear notices will be provided on payment processing forms so that it is obvious what information we need and why we need it.

All sensitive personal data is stored on a secure database, to which only a limited number of relevant staff have access. It is deleted when no longer relevant, is never shared with third parties unless we are legally required to do so, and is available to you at any point should you wish to see it.


How will Mobility Direct NI use your personal data?

We will use the details that you supply during the registration process to enable you to make purchases from the range of products that we have made available online. We may also use your data for marketing purposes, if you have given us permission to do so. 

We will also use your personal information for administrative reasons, such as to answer your correspondence, keep your records up to date or to implement your instructions (for example, to ensure you no longer receive marketing information if you tell us to stop sending it to you).

We will use your personal information for the following purposes:

For administrative reasons, including:

  • “service administration”, which means that we may contact you for reasons related to the completion of commercial or other transactions you have entered into with us, your eligibility for VAT exemption if claimed, or online content you have signed up for;
  • in relation to correspondence you have entered into with us whether by letter, email, social media or any other means, and to contact you about any content you provide;
  • for internal record keeping so as to keep a record of your relationship with us;
  • to implement any instructions you give us to with regard to withdrawing consent to send marketing information;
  • to analyse and improve the activities and content offered by our website to provide you with the most user-friendly navigation experience. We may also use and disclose information in aggregate (so that no individuals are identified) for marketing and strategic development purposes.

If you have given us permission to do so, we may also use your contact details to provide you with information regarding our products and services. We will not do this unless you have given us additional, specific consent to use your data for this purpose.

Unless legally required to do so we will not provide your information to third parties without your consent.

How do we use personal information collected prior to May 2018?

The way that we collect your consent to send you marketing information has changed since the new General Data Protection Regulation (GDPR) came into force. If you sent us an enquiry, registered an online account or made an online purchase before May 2018, we asked you whether you were happy to receive marketing communication at that time. Unless you opted out from receiving such communication at that point, we will have registered you as being happy to receive these materials.

The GDPR includes an exception known as the ‘soft opt-in’. This allows organisations to send marketing communications by email to individuals who have previously purchased similar goods and services, provided they were given the opportunity to opt out at the time of purchase. 

In Mobility Direct NI's case, this allows us to send marketing emails to those who have previously enquired about our products or services, created an online account or purchased products online as long as they did not opt out from receiving these emails at the time. We apply a 24-month time limit to this consent, and stop sending emails once this time period has elapsed. We will not use the “soft opt in” option if you have opted out of receiving email, either at the time of signing up or by subsequently unsubscribing from our mailing list.

We do not actively issue marketing materials to customers via online methods, If you are receiving marketing communications as a result of the soft opt-in being applied and would like to change this, you can click on the ‘unsubscribe’ link which is included in all of our marketing emails, or you can contact us directly by post, phone or email. Customers who have an online account can adjust their data-handling and marketing consent via the login area. See below for our contact details.

How do we keep your data secure?

We take all necessary steps to ensure any information you provide to us online is safe, secure and managed correctly. In order to prevent unauthorised access or disclosure of this data we have put in place suitable physical, electronic and managerial procedures.

The information you provide to us over the internet via this website is encrypted using secure socket layer technology (SSL).

Any personal information stored on our servers is not publicly accessible. The data is secured and can only be accessed by authorised Mobility Direct NI staff on a “need to know” basis.

How long will Mobility Direct NI keep your personal information?

We will only hold your personal information on our systems for as long as we need to. Once your data is no longer required, or if you request that we do so, we will delete your information from our database.

If you have registered an account with our website we will keep your details for as long as you wish to continue to use the account for purchasing products and services from us. If you stop logging into your account, we will delete your account and the personal information associated with it from our database once 24 months has elapsed from your last login date. Should you wish to make a further purchase after this, you will need to re-register with us.

If you contribute material to us, such as product reviews, we will only keep your content for as long as is reasonably required to continue to be of benefit to other website visitors, e.g. promoting the product to which a review pertains.


How can you control what we send you or request we update your personal information?

The accuracy of your information is really important to us. We want to ensure that we are able to communicate with you in ways that you are happy with, and to provide you with information that is of interest. You can tell us that your details have changed or change the way that we communicate with you in a number of ways.

If you wish to change how we communicate with you, or update the information we hold, then please contact us:

Email us at:
write to us at: Mobilit Direct NI, 139 Battleford Road, Armagh, BT618BT
call us on 02837526974 (Mon-Fri 9am-5pm)


How long will it take for these changes to be effective?

When you request that we stop sending you marketing information, we aim to update our records within the following timescales:

Information sent to you via email - 24 hours (next working day) from receipt of email 
Telephone calls - 24 hours (next working day) from receipt of request to opt out of receiving calls 
Information sent to you by mail - 28 days from receipt of 'do not mail' request. This period is longer than for other channels due to the production times for mailing campaigns, and in most cases we would expect the change to be effective much more quickly.

You have the legal right to request a copy of the personal information we hold about you and to have any inaccuracies corrected.


What Other Information Do We Gather?

In addition to information gathered directly (as outlined above), we also gather information indirectly. This information does not identify you to us, but allows us to analyse how our website is being used, ensures that the site runs smoothly, and allows us to make improvements to our online service.

In common with most websites we have access logs. These logs record information on user activity on the site and are aggregated to produce summary information, allowing statistics about the popularity of the website to be compiled.

Access log files do not contain any personal information and do not identify you to us. Mobilit Direct NI reserves the right to store this aggregated information indefinitely.

We may also use cookies, clear GIFs (small, transparent images which allow us to see how users behave when they reach a webpage), third party web analytics and device information for functionality and to better understand user interaction with our products, services, and communications. No personal information is collected during these processes.

Functionality: We may use cookies and device information to enhance functionality of certain areas of the website. For example, cookies are used to remember your product comparison preferences. They also assist with user sign-in and authentication so you can move from page to page within the site and remain logged into your account area.

Please see our below to find out more about our cookie usage across this website.


How can you contact us?

This website is owned and operated by: 

Mobilit Direct NI, 139 Battleford Road, Armagh, BT618BT

If you have any questions about this privacy statement or any other matters concerning this website or you wish to report a technical error, please get in touch via the contact us page on our website or via phone on the numbers provided.


Changes to these Website Terms

We reserve the right to change and update these Website Terms from time to time and recommend that you revisit this page regularly to keep informed of the current Website Terms that apply to your use of the Website. By continuing to access, browse and use this Website, you will be deemed to have agreed to any changes or updates to our Website Terms. This policy was last updated on 22nd of May 2018.

Providing mobility solutions for over 10 years

Mobility Direct NI supply scooters, wheelchairs and daily living aids. From simple cutlery and bathing aids to scooters and wheelchairs. Mobility Direct Northern Ireland is your one stop shop for all your mobility needs.

When you are thinking of getting a scooter or wheelchair on the Motability Scheme or buying privately, Mobility Direct should be your first port of call.Mobility Direct offer expert, impartial advice on your best option, be it a new or used scooter or wheelchair, from our extensive and ever changing stock.

We have also recently won the prestigious UK wide award for excellence in Customer Service with Motability Operations.

Pictured above is Shane Donnelly (Managing Director of Mobility Direct) and Rochelle Edghill (Motability PWSS Account Manager).

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