Mobility Direct NI recognised in national customer service award

Mobility Direct NI  recognised in national customer service award

Highly commended for delivery of the Motability Scheme

Mobility Direct NI  is celebrating being named  The Top  Northern Ireland’s Dealer and one of the UK’s leading scooter and powered wheelchair dealerships in a national award that recognises outstanding service to customers of the Motability Scheme. The awards are based on direct customer feedback, and Mobility Direct NI achieved highly commended status in the Medium Fleet dealership category. 

Across three categories – large with a fleet size over 200, medium with a fleet size between 100 and 200, and small for those with a fleet between 25 and 100 – both a winner and a highly commended accolade was awarded.

Shane Donnelly , Manager, Mobility Direct NI, commented:

“We are thrilled to be recognised as highly commended in such prestigious awards for our customer service and delivery of the Motability Scheme. This accolade is testament to our fantastic people who are passionate about great service. We would like to thank all our customers for their feedback.”

Motability’s awards recognise commitment to high standards of care, going above and beyond and achieving phenomenal feedback from customers. With 15,000 scooter and powered wheelchair customers throughout the UK, the Motability Scheme offers a worry-free leasing option to disabled people with insurance, breakdown assistance and servicing included.

Tim Newbery, manufacturer and dealer services director, Motability Operations Ltd, added:

“Delivering exceptional service to our customers is one of the key objectives of the Motability Powered Wheelchair and Scooter Scheme. We have made a number of enhancements and improvements to the service our customers enjoy, and it is fantastic to see Mobility Direct NI continuing to support our commitment to excellence. Congratulations on the highly commended award.”

Anyone who receives the Higher Rate Mobility Component of the Disability Living Allowance, the Enhanced Rate of the Mobility Component of Personal Independence Payment, War Pensioners’ Mobility Supplement or Armed Forces Independence Payment can exchange their weekly payment to lease a new scooter or powered wheelchair through the Motability Scheme. For more information please visit

Mobility Direct NI are based throughout Northern Ireland with showrooms in Armagh and Belfast. They also have mobile units that cover the rest of the country so every customer can avail of a free home demonstration  on any of our Scooters or Powered Wheelchairs. Mobility Direct NI have been in operation since  2009, but have combined staff experience of over 25 years.